Terms and cancellation policy

1. Introduction

Welcome to LATI TRAVEL.

By accessing our website and booking any service, you agree to be legally bound by these Terms & Conditions.

2. Legal status of LATI TRAVEL

LATI TRAVEL operates as an independent intermediary connecting customers with third-party travel service providers.

LATI TRAVEL:

• Does not own or operate hotels, tours, transport, or experiences
• Does not act as principal provider of any travel service

Accordingly, LATI TRAVEL shall not be liable for:

• Performance or quality of services
• Acts, errors, omissions, or negligence of providers
• Personal injury, property damage, delays, or disruptions

3. Governing law & jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Uruguay.

Any dispute, claim, or legal proceeding shall be subject exclusively to the jurisdiction of the courts of Uruguay.

4. Pricing, currency & exchange rates

• All prices may be displayed in USD, ARS, or other currencies for reference purposes.
• Final charges may be processed in a different currency depending on the payment method.

LATI TRAVEL shall not be responsible for:

• Exchange rate fluctuations
• Bank fees
• International transaction fees
• Currency conversion differences

Prices are subject to change until full payment is confirmed.

5. Payments & payment processing

Payments are processed via third-party providers such as Stripe or equivalent platforms.

By making a payment, the customer agrees that:

• LATI TRAVEL is not responsible for payment platform errors or failures
• Payment processing is subject to the terms of the payment provider
• Transactions may be subject to verification and fraud checks

LATI TRAVEL reserves the right to:

• Cancel bookings in case of suspected fraud
• Request additional identification or verification

6. Chargebacks & payment disputes

The customer agrees not to initiate unjustified chargebacks or payment disputes.

In the event of a chargeback, LATI TRAVEL reserves the right to provide all booking records, confirmations, and communications as evidence.

Any fraudulent or unjustified dispute may result in:

• Cancellation of services
• Legal action
• Blacklisting from future bookings

7. Booking conditions

• All bookings are subject to availability and confirmation by the provider.
• LATI TRAVEL does not guarantee availability until confirmation is issued.
• Errors in pricing or availability may result in booking cancellation with refund.

8. Modifications & operational changes

LATI TRAVEL and/or the provider may modify:

• Itineraries
• Schedules
• Accommodation
• Service providers

These changes may occur due to:

• Operational needs
• Weather conditions
• Force majeure events

No compensation or refund is guaranteed for such changes.

9. Cancellation & refund policy

Each service is subject to its own cancellation terms defined by the provider.

• Refunds depend strictly on provider policies
• LATI TRAVEL acts only as an intermediary in processing requests
• Processing fees, payment fees, or administrative costs may be non-refundable

No refunds apply in cases of:

• No-show
• Late arrival
• Voluntary abandonment of service

10. Third-party services

All services are provided by independent third parties.

LATI TRAVEL:

• Does not supervise or control providers
• Is not liable for service execution
• Acts only as a booking facilitator

11. Travel requirements & responsibility

The customer is solely responsible for:

• Valid passport
• Visas and entry permits
• Health requirements (vaccines, insurance, etc.)

No refunds will be granted for failure to comply with travel requirements.

12. Force majeure

LATI TRAVEL shall not be liable for events beyond its control, including but not limited to:

• Natural disasters
• Pandemics
• Government restrictions
• Political instability
• Transportation disruptions

Services may be altered, postponed, or canceled without liability.

13. Limitation of liability

To the maximum extent permitted under Uruguayan law:

• LATI TRAVEL's liability is limited to the amount paid for the service
• LATI TRAVEL shall not be liable for indirect damages, loss of income or business, emotional distress, or consequential losses

14. Indemnification

The customer agrees to indemnify and hold LATI TRAVEL harmless from any claims, damages, or expenses arising from:

• Breach of these Terms
• Misuse of services
• Violation of laws or third-party rights

15. Intellectual property

All website content (text, branding, images, design) is the property of LATI TRAVEL.

Unauthorized use, reproduction, or distribution is strictly prohibited.

16. Website use

Users agree not to:

• Use the platform for illegal purposes
• Attempt fraud or system manipulation
• Provide false information

LATI TRAVEL reserves the right to suspend or terminate access.

17. Claims & complaints

All claims must be submitted in writing within 21 days of service completion.

Claims submitted after this period may not be processed.

18. Data protection & privacy

Customer data will be processed in accordance with applicable data protection laws.

By booking, the customer agrees that:

• Data may be shared with service providers
• Data may be used for booking management and communication

19. Acceptance of terms

By completing a booking, the customer confirms full acceptance of these Terms & Conditions.